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Love Hardrock but - Review of Seminole Hard Rock Casino Tampa, Tampa, FL - Tripadvisor
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I recognize they are in the business to make money but those slots sure are tight I still love the atmosphere and will continue to go back again and again. What is so disappointing is that this place used to be really fun, and they have made changes which has taken all the fun out. Rock n Raw has changed their menu but we assure you that the quality hasn't changed. If the smoke ever bothers you be sure to stop inside any of our smoke-free restaurants and or our poker room. I imagine it is all in the name of profits, but what they have done has backfired, because now they have totally lost our business. We appreciate your input. Our Seminole Wild Card program and comp program has changed. In regards to comps, our comp system has changed and it depends on how much you play. Our wildcard program has also been changed and it's even better for players. They have all of the new machines, and they try to keep the place clean. The free play will be available on your account three days later. It's all about the money and nothing about the players anymore. Penny wise and pound foolish!! The smoke is terrible; the non-smoking room makes players feel as if they are the redheaded step-children. The easiest way to explain it, is that the more you the play the more points you earn. Thanks to former Governor Crist's sweetheart deal with the Seminoles, the casino has a no-compete clause. Feeling that there was something wrong with that machine, I tried another. Oh yea, the food is quite good. The sushi restaurant used to be one of the best in town. When I put my players club card into my favorite machine, the screen displayed my name, a wrapped gift, balloons and a caption that read " Happy Birthday, press for gift". Quick View. Take care Margaret, we hope you win the next big jackpot with us soon. I was so pissed off that I let fly some foul language which they deserved. Reviews 2,{/INSERTKEYS}{/PARAGRAPH} The machines are really tight, but if you play hard enough, you can usually win your money back. {PARAGRAPH}{INSERTKEYS}Talk about Las Vegas here in Florida; yes we have Tampa Seminole Hardrock with room after room filled with the latest slot machines. Tony, Thank you for this review and happy belated birthday. Fine, so now they have lost our money altogether! They should listen to those who built this place. Log in to get trip updates and message other travelers. It used to be much easier to get comps after spending a few thousand at the blackjack tables. Unfortunately we are limited on our space at the moment, but we do care about those that do not smoke. I pressed everything that could be pressed and then some and nothing happened. Same thing. The chances of actually winning in a drawing are like "a needle in a haystack. I posted a review over a year ago about this criminal casino and now I have to write a follow up to let people know about the cruel, wicked event that I experienced just over 2 weeks ago. More Info. Book In Advance. For the last 12 years, my husband and I have gone here once or twice a week to play blackjack, poker, three card, etc, and have a terrific meal in the sushi place. We can never promise a guest that they will walk away with the next big jackpot, but we do promise to provide each guest with excellent customer service and a rockin' time. This should be a place to relax and play for awhile. We still use the freshest ingredients. The comps are almost non-existent anymore. I suggest you go elsewhere where you feel appreciated!!! Rock on David, let us know how we can help you. David, we do value you very much as a guest. We aim to provide the best possible guest experience for each guest. Thank you for your honest review, sorry you feel that way about our property. I flagged down a "red shirt" manager and asked her about it. Over and over again, we are disappointed with the poor return on the slots. We want to let you know that we care deeply about you as a guest. You can also call and ask to speak to a team member. I told my girlfriend that's it, we are never going back to Seminole Hard Rock and she actually agreed. Appreciate the kind words about our team members. That's all I hear when I ask the players club about my free play. We eat sushi elsewhere, and go to the poker rooms with our hard earned money. They don't value the money you've spent there and they have recently made ALL comp purchases 2 comps per 1 dollar. In regards to payouts we assure you that our payouts are indeed comparable to any other casino property. See all 2, reviews. She was clueless, stating she had never seen that before and advised me to go to customer service guest relations. Billy, We appreciate the honest feedback. Our machines actually pay out on average close to a million dollars a day. I hope and have my fingers crossed that there will be independent casinos built in Florida very soon so us patrons will have a decent place to go and gamble. At the behest of my girlfriend, we went anyway. Please feel free to stop by one of our Players Club locations during your next visit to allow a Players Club Representative to assist you with additional questions regarding the newly improved Seminole Wild Card Program. Hard Rock misses the mark and then some. You will now earn offers every time you visit based on your play. They have changed the menu, made smaller portions, and worst of all, the quality of the sushi has decreased tremendously. Report response as inappropriate Thank you. I cannot wait for the day when there is an exodus from Seminole Hard Rock which is exactly what they deserve wir the cruel and wicked way they treat their guests. Now they are miserly with their comps and you have to beg for them. Please feel free to stop by one of our Players Club locations during your next visit to allow a Players Club Representative to assist you with additional questions regarding the Seminole Wild Card Program and or your account. Good thing I do not live close. I did and after waiting on line for over 20 minutes, the agent told me that "was just a greeting for my birthday and there was no gift or free play". Shop Now. If you have any additional questions or need more information don't hesitate to contact our players club department- Take care Tony. I've spent thousands there and haven't received a freeplay because I only go while in town. Our comps and free play has changed but we do still offer free play and bounceback offers, it's just simply based on the amount you play. Take care and rock on. The more you play the bigger your free play offer. We understand your frustration. We assure you that our payout ratio is comparable to any other casino property. Still a good time in general. We truly value you and your husband as guests and hope to provide you with a rockstar experience next time. Bud we appreciate the review. The rooms are outrageous, but we already had a room. Water Sports. The staff therre is really nice and friendly. If they do give it to you they send no notice and it expires after 2 weeks. Margaret we appreciate the honest feedback. Despite what the management says about payouts, the honest average player leaves with little other than a "free" pot, towel, or soft cooler. Take care and rock on! Love Hardrock but Seminole Hard Rock Casino Tampa. But we care about our guests feedback, so we can certainly pass along this review to the Rock N Raw manager to make sure that something like this doesn't happen again. Earn at least eight comp dollars in a single day while playing your favorite slots and you will earn a bounceback Free Play offer. There is no limit to the number of bounceback offers you can earn — you can get one every day you play!